- CUSTOMER SERVICE HELPLINE
For any queries, the Quasar customer service helpline ( +91 94089 86488) is open from Monday to Saturday from 9.00 am to 7.00 pm. The helpline is closed on Sundays and National Holidays, but if possible Quasar will try it’s best to resolve queries as soon as possible.
- RETURN, CANCELLATION & REFUND
Quasar endeavors to ensure that every transaction at our Site is seamless. We take great care in delivering our products and adhere to the highest quality standards.
Quasar shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement, or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within three (03) days of receiving the order:
- Refunds and exchange will only be offered if the product is incorrectly delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect or product is damaged (only inside contents), possibly in transit.
- Email us at email@example.com with your order number, date of transaction, unboxing video (mandatory), and images of the wrongfully delivered or defective item (only inside contents) in question.
- Our customer care team will look into the issue and revert back within 2 working days.
- After receiving the package, we will inspect the same. Once approved as an eligible return by our Quality Assurance Team, your replacement request will be processed. Your returns issue will be closed within 10 days of our receiving the return package from you.
- Refunds are offered to customers through two different methods:
- a) Replacement as an option in case, you don’t want to avail the product you have the choice to pick up any other product as a replacement to your product, which was un-repairable, or not in stock.
- b) Money refund Genuine cases where the product is found defective, not in stock with us to replace, or having manufacturing defects qualify for a full refund in case the customer doesn’t wish to avail store credit or replacement options. Refund is accepted and offered when:
i. The item to be replaced or returned is not in stock anymore.
ii. Item is un-repairable
iii. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.
- DISCOUNTED PRODUCT
If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.
- CANCELLATION POLICY
Cancellation before shipment (Not valid on orders purchased in Sale Events):
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team at firstname.lastname@example.org or call us on +91 4089 86488
In such cases, the order will be canceled, and the money will be refunded to you within seven (7) working days after the cancellation request is duly processed by us.
Cancellation post shipment :
We cannot accept any order cancellation post-dispatch of order.
|Returns to be applicable on purchase of product >2000 only
|3% of the value of the product or a minimum of Rs 150/- will be charged as Processing Fees for reverse logistics and handling charges
|For Returns, the product should be unused/unworn, complete with all original parts, packing material, labels. The product should be returned in saleable condition. No brown or colored tape to be used for repacking. Return request should be raised within 3 days of delivery.
|All returned stock will be subject to 100% QC. Post successful QC report, classifying product as fresh and resalable, the refund amount of paid amount less 3% Processing Fess shall be refunded
|Refunds shall be done back to the source / or as store credits – Based on the customer request
Do I have to return the free gift when I return a product?
Yes. The free gift, if any, is included as a part of the item order and needs to be returned along with the originally delivered product.
How will I get refunded for the canceled orders and how long will this process take?
We process the refund within seven working days after receiving the cancellation request.
• For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within seven working days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• In addition, we also provide the hassle-free option of refund through QUASARREFUND coupons, which can be used during future purchases.
What if I used discount vouchers or loyalty points during the time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order. If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.